Hello, I’m Jessie! A systems-focused product designer and information architect based in the Bay Area. I love helping teams navigate complex transitions with clarity and control.
Led the design of a flexible watermarking system that protected images and PDF exports in Confluence. Created admin controls with space-level overrides to balance security and usability. Addressed customer concerns around content protection with a scalable solution.
Designed migration tooling to transition customers from Halp to Jira Service Management without service disruption. Simplified complex admin workflows during a product sunset. Reduced friction and preserved customer trust throughout the transition.
Improved how engineering teams discover and manage software components within Atlassian’s developer experience platform. Strengthened information architecture to clarify ownership and system relationships. Enhanced visibility and collaboration across distributed teams.
Designed tools that helped organizations communicate incidents clearly during high-stress events. Streamlined workflows to reduce cognitive load and improve real-time updates. Strengthened customer trust through clearer operational communication.
I bring over 10 years of experience designing software platforms across startups and large organizations. My work spans fintech chat products, developer platforms, DevOps tooling, and internal engineering systems. Across these environments, I’ve led platform integrations, identity transitions, and operational framework design; partnering closely with product and engineering teams to align user workflows with evolving infrastructure. I focus on building scalable systems that support growth, governance, and long-term platform evolution.
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